EFFECTIVE DATE: January 1, 2020

LAST UPDATED: July 28, 2025

1. Terms of Use

These Terms of Use (“Terms”) apply to and govern your access to and use of Vizient’s (“Vizient”, “We”, “Our”, “Us”) websites along with any associated software applications, including but not limited to chatbots, and any other digital or interactive platforms or features we make available (collectively, the “Services”). By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, available at https://www.vizientinc.com/privacy-policy-and-legal-notice, and Acceptable Use Policy, available at https://www.vizientinc.com/acceptable-use-policy which is incorporated herein by reference. If you do not agree to these Terms, including the mandatory arbitration and class action waiver, our Privacy Policy, and Acceptable Use Policy, you must not access or use any of the Services. Please review these Terms carefully, as they contain important legal information about your rights, responsibilities, and limitations when using our Services.

We may make changes to our Terms, policies, content and all other aspects of the operation of the Services at any time without notice to you. To the extent practicable, material changes to our Terms will be posted thirty (30) days prior to taking effect. We will post any changes to the Terms from time to time, and therefore you should periodically review the Terms when accessing the Services. Your continued access or use the Services after the Terms have changed constitutes your acceptance of the new, modified, or otherwise amended Terms.

  • Information Not Legal Advice

    The information contained in the Services and in material referenced by the Services is intended for informational and educational purposes only, and does not constitute legal, financial, accounting, medical or other professional advice. They are not intended as, nor should they be construed as, professional advice in any domain—including legal, financial, medical, or otherwise. Visitors are strongly encouraged to consult with appropriately licensed professionals before relying on any information found on this website or the Services. The Services makes use of licensed stock photography that is intended for illustrative purposes only. The professional services depicted are not necessarily services provided by Vizient.

  • Disclaimers

    The Services contain confidential and/or proprietary information and are provided “as is” and “as available.” VIZIENT MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF THE VALIDITY OF SERVICES OR ITS APPROPRIATENESS FOR USE IN ANY MANNER, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT. USE OF ANY MATERIALS OR SERVICES IS TAKEN AT YOUR OWN RISK. VIZIENT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE USE OF THESE SERVICES OR THE ACCURACY, COMPLETENESS, RELIABILITY OR USEFULNESS OF ANY INFORMATION IN THEM. WHILE VIZIENT ATTEMPTS TO MAKE YOUR ACCESS TO AND USE OF OUR SERVICES SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT OUR SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

    Vizient neither warrants nor represents that your use of content on the Services will not infringe rights of third parties not affiliated with Vizient.

  • Limitation of Liability

    The information herein should not be considered a substitute for your independent professional judgment or expert advice from a competent professional. To the extent permitted by law, under no circumstances shall Vizient, its subsidiaries or affiliates, or any copyright holder, be liable for any actual, incidental, indirect, special, punitive, or consequential damages arising from or related to the Services, even if Vizient, or its subsidiaries or affiliates have been advised of the possibility of such damages beforehand.

    The Services and its content will be transmitted over a medium that may be beyond the control and jurisdiction of Vizient. Accordingly, Vizient assumes no liability for or relating to the delay, failure, interruption, or corruption of any information transmitted in connection with your use of the Services.

  • Limited License

    All content available on the Services (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof, collectively “Vizient Content”), is the exclusive property of and owned by Vizient, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. As a visitor to the Services, you are our guest. Vizient and its third-party content contributors grant you a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access the Vizient Content and Services. You may copy, download and print the Vizient Content solely for your personal, non-commercial benefit, provided that you shall not modify or delete any copyright, trademark or other proprietary notice that appears on the Vizient Content. However, such license is subject to these Terms and does not include any right to modify, distribute, transmit, perform, broadcast, publish, upload, license, reverse engineer, transfer or sell the Services or Vizient Content. Any use of our Services or Vizient Content, other than as authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein. You agree to abide by all additional restrictions displayed on the Services as it may be updated from time to time.

    Except as explicitly stated in these Terms, Vizient and our licensors reserve all rights, title, and interest in and to our Services and the Vizient Content. Vizient reserves the right to prohibit any person from using the Services for any reason, at its sole discretion.

  • Chatbots

    Vizient interactive services such as chatbots are powered by ChatGPT and are programmed to provide helpful information and assistance utilizing data and information about Vizient and our products and services (“Chatbot”). By accessing and using Vizient interactive services, such as Chatbots, you acknowledge and agree to these Terms, including the terms below. While Chatbots aim to offer accurate and helpful responses, the information it provides may not always be accurate, exhaustive, up-to-date, or tailored to individual circumstances. Due to the inherent limitations of artificial intelligence, the Chatbot may generate responses that are factually incorrect, misleading, or presented with unwarranted confidence (“hallucinations”), and may fabricate citations or misinterpret product features, service details, or policy language. The Chatbot is not operated by a human and should not be considered a substitute for guidance from a qualified Vizient representative or subject matter expert.

    Please do not submit any personal, confidential, or sensitive information (such as medical, financial, or proprietary data) through the Chatbot, as interactions may be monitored and logged for system improvement and internal compliance in accordance with Vizient’s Privacy Policy.

    Responses provided by the Chatbot are informational only, do not constitute professional advice, and do not create any binding obligations, decisions, or representations by Vizient. Vizient does not assume liability for actions taken in reliance on the Chatbot’s responses, including but not limited to actions based on inaccurate or incomplete AI-generated content. You are strongly encouraged to consult Vizient’s full product documentation, official communications, or contact the appropriate Vizient department to confirm the accuracy of any response and to ensure that information is applicable to your specific situation. By proceeding, you confirm that you understand and accept these limitations and that it is your responsibility to verify information through appropriate Vizient channels.

  • Prohibited Uses

    We reserve the right to deny access to you at any time if you violate our Acceptable Use Policy if you engage in prohibited activity, such as posting copyright-protected content without approval from the author, unauthorized copying or use of information or functionality on the Services, attempting to obtain unauthorized access to restricted areas of the Services, using slanderous, profane or inappropriate language in communications involving or in the Website, or infecting the Website with computer viruses or other destructive functionality.

    You may not use contact information provided on the Services for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the Services or to surreptitiously intercept any system, data or personal information from the Services. You agree not to interrupt or attempt to interrupt the operation of the Services in any way. Vizient reserves the right, in its sole discretion, to limit or terminate Your access to or use of the Services at any time without notice. Termination of your access or use will not waive or affect any other right or relief to which Vizient may be entitled at law or in equity. Any content found to be in violation of these Terms will be removed.

  • Dispute Resolution; Binding Arbitration

    Please read the following section carefully because it requires you to arbitrate certain disputes and claims, including all privacy related claims, with Vizient and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration provision. In addition, arbitration precludes you from suing in court or having a jury trial.

    1. No Representative Actions. To the fullest extent permitted by applicable law, you and Vizient agree that any dispute arising out of related these Terms, including claims related to privacy and data security, is personal to you and Vizient and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.

    2. You have the right to opt out of binding arbitration within 30 days of the date you first accept the Terms or access or use Vizient’s Services by contacting us at legalprivacynotice@vizientinc.com. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with this Section.

    3. Arbitration Disputes. Except for small claims disputes in which you or Vizient seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Vizient seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, you and Vizient waive your rights to a jury trial and to have any other dispute arising out of or related to these Terms, including claims related to privacy and data security, (collectively, “Disputes”) resolved in court. Instead, for any Dispute that you have against Vizient you agree to first contact Vizient and attempt to resolve the claim informally by sending a written notice of your claim (“Notice”) to Vizient by email at legalprivacynotice@vizientinc.com or by certified mail addressed to 290 E. John Carpenter Fwy, Irving, TX 75062. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. Our notice to you will be similar in form to that described above. If you and Vizient cannot reach an agreement to resolve the Dispute within thirty (30) days after such Notice is received, then either party may submit the Dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Arbitration proceedings will be held in Dallas Texas unless you are a consumer, in which case you may elect to hold the arbitration in your county of residence. For purposes of this Section 2, a “consumer” means a person using the Services for personal, family or household purposes. You and Vizient agree that Disputes will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures (“JAMS Rules”). The most recent version of the JAMS Rules are available on the JAMS website and are hereby incorporated by reference. You either acknowledge and agree that you have read and understand the JAMS Rules or waive your opportunity to read the JAMS Rules and waive any claim that the JAMS Rules are unfair or should not apply for any reason.

    4. You and Vizient agree that these Terms affect interstate commerce and that the enforceability of this Section will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.

    5. The arbitration will allow for the discovery or exchange of non-privileged information relevant to the Dispute. The arbitrator, Vizient, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including information gathered, prepared and presented for purposes of the arbitration or related to the Dispute(s) therein. The arbitrator will have the authority to make appropriate rulings to safeguard confidentiality, unless the law provides to the contrary. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision.

    6. You and Vizient agree that for any arbitration you initiate, you will pay the filing fee (up to a maximum of $250 if you are a consumer), and Vizient will pay the remaining JAMS fees and costs. For any arbitration initiated by Vizient, Vizient will pay all JAMS fees and costs. You and Vizient agree that the state or federal courts of the State of Texas and the United States sitting in Dallas, Texas have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.

    7. Any Dispute must be filed within one year after the relevant claim arose; otherwise, the Dispute is permanently barred, which means that you and Vizient will not have the right to assert the claim.

    8. If any portion of these Terms is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Terms or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Further, if any part of these Terms is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of the Terms shall be enforceable.

  • Guidelines for Linking

    If you wish to link to Vizient's Website, you must request permission to do so in writing, either by contacting us by e-mail at publicrelations@vizientinc.com or by U.S. mail at Vizient, Inc., 290 E. John Carpenter Freeway, Irving, Texas 75062, listing the URL of your site. Anyone linking to Vizient's Website must comply with these guidelines for linking to Vizient's Site and all applicable laws. A site that links to Vizient's Site:

    • May link to, but not replicate, Vizient content
    • Should not create a browser, border or frame environment around Vizient content
    • Should not imply that Vizient is endorsing it or its products
    • Should not misrepresent its relationship with Vizient
    • Should not present false information about Vizient products or services
    • Should not use the Vizient logo without written permission from Vizient
    • Should not contain content that could be construed as distasteful, offensive or controversial
    • Should contain only content that is appropriate for all age groups.
  • User Contributed Content

    By submitting, posting, uploading, transmitting, or otherwise making available any content, information, data, files, images, comments, discussions, or other materials (“User Content”) through or in connection with the Services, you hereby grant Vizient, Inc., its affiliates, subsidiaries, licensees, successors, and assigns (collectively, “Vizient”) a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable (through multiple tiers), and transferable license to use, reproduce, store, host, modify, adapt, publish, translate, distribute, perform, display, and create derivative works from such User Content, in whole or in part, in any media now known or hereafter developed, for any lawful purpose, including but not limited to the operation, development, enhancement, marketing, and promotion of the Services or any other Vizient offerings.

    You represent and warrant that: (i) You own or have obtained all necessary rights, licenses, consents, and permissions to grant the license described above to Vizient; (ii) Your submission of User Content does not and will not violate any third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual obligations; (iii) The User Content does not contain any information that is confidential, proprietary, protected health information (PHI), or otherwise subject to restrictions on disclosure or use under applicable law, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), unless otherwise agreed to in writing by Vizient.

    Vizient shall have no obligation to monitor, review, or use any User Content, and may remove any such content from the Services at its sole discretion. You waive any moral rights or rights of attribution to the extent permitted by law. To the extent permissible under applicable law, you irrevocably waive and agree not to assert any claims against Vizient arising from or related to its use of your User Content in accordance with this license.

  • Member Contributed Content

    Member Contributed Content that is submitted, uploaded, or otherwise provided to Vizient’s Services within the member-only area of vizientinc.com is governed by the terms of the applicable agreement between Vizient and the Member organization governing such content and Services. To the extent any terms in this Terms of Use conflict with the Member’s agreement with Vizient, the terms of the Member agreement shall control with respect to the use, ownership, confidentiality, and permitted disclosure of such Member Contributed Content. Nothing in these Terms shall be construed to alter, waive, or expand the rights or obligations of either party under such Member agreement.

    Within the member-only area of vizientinc.com are many documents and discussions contributed by individuals within our member organizations. This content is for information sharing purposes only and should not be construed as clinically proven, endorsed, or recommended by Vizient or contributors. Posting of copyrighted materials, in whole or in part, is EXPRESSLY PROHIBITED without the prior written permission of the copyright holder, and may subject the user and their employer to legal liability for copyright infringement, and a denial of further access to the Services. Users may post hypertext links to, or URLs for, copyrighted materials already on the Internet unless prohibited by the copyright holder or applicable law. Users may also refer to copyrighted materials by title and/or author or publisher, but may not actually post the materials without prior written permission of the copyright holder. Site visitors agree to not disclose information in the Services to any third party, other than Vizient, Inc., its regional offices, subsidiaries and health care members. Site visitors agree to not submit information to the Services that is covered by the Health insurance Portability and Accountability Act of 1996 as amended (“HIPAA”), such as patient identifiable information (i.e. “Protected Health Information”).

    The appearance of any information or materials on the Services does not constitute an endorsement or recommendation by Vizient or its affiliates or subsidiaries. The Services contains copyrighted materials and proprietary materials owned by either Vizient or third parties who have given their permission to post their materials to the Services. These materials are protected by the United States copyright laws and international treaty provisions, and may be downloaded and/or printed for personal use only. Any posting of information, or any other use of information or materials from the Services, including, but not limited to, reproducing, copying, transmitting, or distributing, in whole or in part, is EXPRESSLY PROHIBITED without the prior written consent of the copyright holder. Information, comments, discussions, and materials on the Services may be discoverable in response to a valid request by a court of competent jurisdiction or governmental agency.

2. Third-Party Links

Our Site may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy but instead is governed by the terms of use of those third-party websites. We are not responsible for the information practices of such third-party websites.

3. Additional Choices

Promotional Emails

We may send periodic promotional emails to you. You may opt-out of such promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 15 business days for us to process such opt-out requests. If you opt-out of receiving promotional emails, we may still send you emails about your account or any services you have requested or received from us.

4. Changes to this Policy and Terms of Use

This Policy and Terms of Use is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy or our Terms of Use on our Site.

5. Miscellaneous

Governing Law. These Terms and any dispute arising out of or related to them or the Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Subject to the binding arbitration clause above, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.

Entire Agreement. These Terms, together with our Privacy Policy, Acceptable Use Policy, and any additional terms to which you agree when using particular elements of the Services, constitute the entire agreement between you and Vizient regarding the Services and supersede all prior or contemporaneous communications, agreements, or understandings between you and Vizient with respect to the subject matter of these Terms.

No Agency or Joint Partnership. Nothing in these Terms shall be construed to create a partnership, joint venture, franchise, agency, fiduciary, or employment relationship between you and Vizient. Neither party is authorized to act as an agent or bind the other party, and neither party shall represent itself as such. You agree that you have no authority to enter into any agreement, incur any obligations, or make any representations or warranties on behalf of Vizient.

Force Majeure. Vizient shall not be held liable for any delay or failure in performance of any part of the Services or these Terms caused by circumstances beyond its reasonable control, including without limitation acts of God, natural disasters, pandemics, war, terrorism, labor disputes, governmental actions, power failures, internet outages, or failures of third-party providers (each a "Force Majeure Event"). Performance shall be deemed suspended for the duration of such Force Majeure Event. Vizient will use reasonable efforts to resume performance as soon as possible.

Export Control. You may not access, use, export, re-export, or transfer any aspect of the Services except as authorized by United States law and the laws of the jurisdiction in which you access the Services. In particular, but without limitation, the Services may not be exported or re-exported (a) into any U.S.-embargoed country or region or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Services, you represent and warrant that you are not located in any such country or on any such list and that you will comply with all applicable export control and economic sanctions laws and regulations.